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Returns
When a customer reaches us by phone or email, our first response is to
offer technical support for the product. However, in some cases a
product may be unsatisfactory to the customer for reasons completely
beyond our control in which case a cancellation or a refund may be
processed.
Refunds can only be credited back to the account used to make the
original purchase. If the original account has been closed, the
purchase is not eligible for refund.
AgriSafe must be notified within 14 days for refund requests.
Returns must be returned within 30 days of receipt for exchange. Any
request made after 30 days of purchase is not eligible for refund,
return or exchange. All merchandise must be carefully packed and will
be subject to charge if not in saleable condition. Please indicate
reason for return on original packing slip.
We recommend you use a form of traceable delivery and insure your
package for your protection. Please do not send the package C.O.D., as
we do not accept returns shipped C.O.D. Credit card refunds will be
reflected on your billing statement within 1 billing cycle.
To receive authorization on a return, please call 1-866-312-3002 or send email
to: Natalie Roy nroy@agrisafe.org
You should expect to receive your refund within four to five weeks of giving your
package to the return shipper, however, in many cases you will receive a refund
more quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to process
your return once we receive it (3 to 5 business days), and the time it takes your
bank to process our refund request (5 to 10 business days). We'll notify you via
e-mail of your refund once we've received and processed the returned item.
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